Purchase Terms of Agreement
The purchase of digital products, including PDF downloads, access to lesson recording links and other online materials is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Payment + Refund Policy
All transactions for purchase of intangible products, pdf downloads, resource materials, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
eLearn with Amy honours refund request for non-tangible (digital) products under the following exceptional circumstances:
“Non-delivery of the digital product” – download issues due to server problems, technical issues originated from the e-mail service provider or other difficulties. Claims for non-delivery must be submitted within 14 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, eLearn with Amy issues refunds within 3 business days from the date of the purchase.
Digital Product “not as described” – such issues must be reported within 14 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described”.
Major or Critical Defects – Digital products are tested before being published on the website. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 14 days from the date of the purchase. eLearn with Amy reserves the right to correct such errors within 3 business days. If no remedy is supplied, then the customer is entitled to receive a full refund of the purchase.
Delivery of Goods and Service
If you do not receive the digital product(s) upon purchasing or have any of the issues above, please contact firstname.lastname@example.org.